Privacy Policy for One.Trail

Last updated: January 2026

One.Trail (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly and in accordance with applicable data protection laws, including the South African Protection of Personal Information Act (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR).

We may collect and process the following information:

• Full name
• Email address
• Phone number
• Nationality
• Passport / ID
• Emergency contact details
• Booking and participation information
• Information provided via enquiries or contact forms

Where required for safety and operational purposes, we may also collect:

• Relevant medical information (including allergies, medications, or pre-existing conditions)
• Fitness-related disclosures necessary for participation in wilderness trails

Your personal information is collected and used for:

• Responding to enquiries and managing bookings
• Communicating trail information and updates
• Assessing suitability for participation
• Safety, risk management, and emergency response
• Legal, insurance, and operational requirements
• Improving our services and guest experience

Medical information is used solely for safety, emergency decision-making, and duty-of-care obligations.

We do not sell or misuse personal information.
Information may be shared only where reasonably necessary, including with:

• Emergency medical services or healthcare providers
• Park authorities or conservation partners
• Transport, accommodation, or logistical service providers
• Legal or regulatory authorities where required by law

All third parties are required to treat personal information confidentially and responsibly.

Photographs or videos may be taken during One.Trail activities for marketing, promotional, or documentation purposes.

Participation implies consent to the use of such media unless an objection is submitted in writing prior to or during the trail. Requests to opt out will be respected where reasonably possible.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

Access to personal data is restricted to authorised persons only and retained only for as long as necessary for legitimate business or legal purposes.

You have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Withdraw consent for non-essential communications
• Object to the use of images or marketing material

Requests can be made using the contact details below.

Our website may use basic cookies to improve functionality and user experience. Cookies do not collect sensitive personal information.
You may disable cookies in your browser settings.

Personal information of international guests may be processed in South Africa in accordance with POPIA and, where applicable, GDPR safeguards.

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

For any questions regarding this Privacy Policy or the handling of personal information, please contact:

Business Name: One.Trail (Pty) Ltd.
Email: journey@onetrail.co.za